Implantation of quality tools in the improvement of the productive process in a bakery

Abstract

Quality management, as it evolves, has become significantly more representative and essential to continuous process improvement. Due to the growth of bakeries and the high legal standardization for this segment, the responsibility of companies with the quality of products is increasing. This article was developed to implement solutions in a bakery company, in order to generate improvements in the production process. The adopted methodology made it possible to approach the processes of the organization, providing the recognition of the points that caused the most relevant problems, generating alternatives to obtain solutions. Through some quality tools: Flowchart, Verification Sheet, Ishikawa Diagram, Pareto Diagram and 5W2H, to better observe the process, systematize the data and analyze more clearly the main flaws. The data obtained showed that the main problem was the defective breads, which was properly analyzed and solved effectively.