Clusterização de Falhas em Centrais Multimídias de Veículos Automotivos

Abstract

The global automotive industry is facing a critical moment due to the new economic and social scenario caused by the coronavirus pandemic. The shutdown of factories in various sectors worldwide caused a shortage of raw materials and finished products to arise. The global absence of semiconductors, components that are increasingly used in the automotive industry due to the increase amount of technology embedded in vehicles, caused several automakers to stop their production lines, thus increasing the delivery time of new vehicles and, therefore, a significant increase in the price of vehicles. The lack of components also established the absence of parts for warranty exchanges in the market, generating dissatisfaction among vehicle owners that presented some problems. Therefore, this work aims to investigate relationships between warranty data from media centers and meteorological data in order to understand relationships that can be used to improve the acquisition, distribution and inventory control, improving the resolution time of the final consumer's issue. The results obtained show that there are no significant relationships between meteorological data of temperature and humidity with vehicles that underwent warranty intervention. However, we observed a pre-disposition of more modern vehicles to have a higher failure rate, as they have more complex media centers.